Governance of Shared Services Operations
The main objective of a Shared Services Initiative is to achieve improved management of overhead or support costs within your Group of companies. This improved management of support cost sis achieved by clarifying the fact that these costs relate to services (HR, IT, Finance) that are being provided by various suppliers of services within the organization, and are being consumed by various internal customers.
Providers and consumers of services clearly understand that they are in partnership to effectively manage “overhead” costs, there is a focus on service quality and an overarching objective that the benefits derived from economies of scale are passed on to the entire group.
At BSN we provide our clients with all the assistance required to optimize the supply of and demand for support services within your group of companies by creating an internal market place for support services.
At BSN we bring to the table:
The main objective of a Shared Services Initiative is to achieve improved management of overhead or support costs within your Group of companies. This improved management of support cost sis achieved by clarifying the fact that these costs relate to services (HR, IT, Finance) that are being provided by various suppliers of services within the organization, and are being consumed by various internal customers.
Providers and consumers of services clearly understand that they are in partnership to effectively manage “overhead” costs, there is a focus on service quality and an overarching objective that the benefits derived from economies of scale are passed on to the entire group.
At BSN we provide our clients with all the assistance required to optimize the supply of and demand for support services within your group of companies by creating an internal market place for support services.
- Service management: The way in which products and services offered to consumers are defined, monitored and benchmarked, as well as all the underlying processes for effectively optimizing supply of services with demand for services being supplies, as well as a proven (activity based) methodology for the costing of internal services on both a budgeted and actual cost basis, and our expertise in cost and profitability analysis at the service and customer levels
- Governance: “The rules of the game” around price quotations, over and under-recoveries etc and how they are communicated and consistently
- Enabling Technologies: BSN has partnered with world class software vendors to provide the tools that will enable the Leadership of your Shared Services organization to effectively determine the cost services as well as the cost to serve particular clients, and will also allow them to monitor and manage the levels of shareholder value being created by service, customer, location etc. We also bring to the table the Business Intelligence tools that will allow the measurement and management of the service levels that will have been committed to in the various Service Level Agreements that are established.